Terms of Use

CANCELLATION AND NO-SHOW POLICY

  • After reserving your bike, we look after of your spot.
  • You may cancel your reservation up to four hours prior the time of your ride reserved, and up to eight hours prior to the first two classes Monday to Friday at 5:45 AM and 7:15 AM, weekends at 8:00 AM.
  • Once the ride has started, the door of the biking area cannot be opened for safety reasons and respect to others.
  • Failure to cancel your attendance or not arriving the class before the doors are closing will incur as a no-show. In that case, the ride will be charged as a drop-in fee amount.
  • Cancellation must be done online by using your account. No telephone calls or emails are accepted.

GENERAL TERMS AND CONDITIONS

  • Cell phones are not permitted in the biking studio. Please turn off your phone and leave it in the assigned security locker.
  • Food is not permitted in the biking studio.
  • Monthly Auto-Pay allows attending seven sessions a week.
  • To cancel your membership, you are required to provide at least 30 days notice in advance.
  • Packages and drop-in fee are valid for one year starting on the date of the purchase. No refund is available.
  • Students under 21 and people over 50 have ten percent discount on memberships and packages. Purchases can be done only at the studio with a valid ID that has a photo on it.
  • The Two-Weeks Intro “On Ramp” – 7 sessions per week, applies only to newcomers at VELOCYRAPTOR Indoor Cycling. This is a promotional price and no refund is available.
  • Please email us with any questions you may have. We’ll have them answered within 24 hours.
  • All questions asked via phone or email will be answered within 24 hours.
  • All prices include indoor cycling shoes, towel, lockers, shampoo, and soap.
  • All prices are subject to change without any notice.
  • Prices do not include GST.

LIABILITY & WAIVER